Your donations really make a difference to clients like this. York Neighbours referred a client to us. The lady had dementia and was worried about paying her bills. A volunteer advocate contacted the lady and discussed her concerns. The lady requested a meeting and the advocate met her at her home on several occasions, each time observing social distancing and wearing a mask. The client was worried about her water bills and the advocate helped to arrange for a plumber to visit to fix a leaking tap. The client also discussed various other concerns including electricity bills and obtaining a new cheque book. After discussing these issues in detail with the advocate, the client no longer felt concerned. The advocate had one by one addressed the client’s concerns and she was grateful for the support. She gave positive feedback.
My 83 year old mum has recently had an awful experience with Virgin Media, so I know how valuable your support will be for people in a similar situation, and to just be there to help them understand what can be complex, frustrating, worrying and time consuming issues. I think it's an awesome job you are all down! Thank you!!!
We are so excited here, we are getting so close to our target. I can't thank you enough for your pledges. Every pledge makes a big difference. Helping us to help older people in York.
Your donations really make a difference to people here in York. A client we have previously worked with contacted our offices for assistance. She was on a low income and in receipt of disability benefits. She was currently in arrears for her council tax. She wanted to see if she was entitled to any more benefits. The case was taken on by a volunteer advocate who did a benefits check. The advocate found out that the client may be entitled to a reduction in her council tax. The advocate liaised with the council on behalf of the client. He helped her to secure a weekly payment of Council Tax Support (council tax benefit) and helped to arrange for the payment of her council tax arrears over an 11-month period. The client was very happy with outcome. She said the volunteer advocate was “absolutely brilliant”.