We are Citizens Advice. We exist to shape a society where people face far fewer problems.

We can all face problems that seem complicated or intimidating. At Citizens Advice, we believe no one should have to face these problems without good quality, independent advice.

The Citizens Advice service offers free, confidential advice online, over the phone and in person. When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial. 

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. With the right evidence, we can show big organisations—from companies right up to the government—how they can make things better for people.

That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward—whoever they are, and whatever their problem.