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On 1st September 2020 we successfully raised £8,104 ( + est. £667.75 Gift Aid ) with 159 supporters in 182 days

To expand our emotional support helpline for people who identify as transgender and non-binary from 2 nights to 3 nights a week.

by Bristol Mind in Bristol, England, United Kingdom


Mindline Trans+ is a joint service delivered by Mind in Bristol and Mind in Somerset.

Bristol Mind is a mental health resource for people in Bristol and the surrounding areas providing support to people when they need it most. We provide support for adults experiencing mental health problems through our counselling, advocacy, helplines and signposting services. We aim to reach out to people particularly those who are at risk of poorer mental health. Trans and non-binary people are particularly vulnerable to developing mental health problems due to societal stigma and a lack of access to focused services. 

The charity rethink and the mental health foundation reports that trans and non-binary people are

  • at higher risk of experiencing poor mental health
  • at a greater risk of hate crime

and a transgender mental health study showed that 88% of transgender people had experienced depression and 84% had thought of ending their life. Because of these risk factors, we operate a specific LGBTQ+ counselling service in Bristol and a UK wide transgender helpline MindLine Trans+.



Anonymous caller: 'You've had similar experiences, I knew you were going to understand'

Volunteers at MindLine Trans+ first picked up the receivers on the 10th of February 2017 and continued to do so 2 nights a week in conjunction with Somerset Mind. Bristol Mind has a lot of experience in running helplines, the general MindLine has been a source of support to people for 24 years offering people in distress a safe place to turn. The reality of the problems facing one particular group of callers compelled us to create a specific helpline for the transgender community.

Liz Sorapure (center right below), projects Coordinator for our MindLine explained “we started the set-up process in September 2016, after National Mind held a LGBTQ+ and Mental Health Conference in Bristol earlier in the year. Concerns were raised of the lack of trans specific mental health services. Consultation with the trans specific community highlighted the need to recruit Trans+ volunteers who our callers would feel comfortable talking to because they may recognize many of the situations and empathize with the challenges to a person’s mental and emotional health. Our ethos at MindLine is that having a non-judgmental and accepting space to talk in is key to promote good mental health and emotional wellbeing”.


“One advantage we did have in the process was that while about 1% of population in the UK identifies as trans, luckily Bristol has a large Trans+ population so we are able to recruit volunteers. The ongoing challenge is to make sure people, especially in rural communities across the UK who may be isolated, know that we are here to support them too”.

Since the line has been open two themes have recurrently come up for callers talking about their mental health experiences, those are depression and isolation being prevalent. However it is important to recognize that not all trans people have poor mental health.  

MindLine Trans+ is currently open 2 evenings a week Mondays and Fridays from 8 pm to midnight. Call us on 0300 330 5468



Anonymous caller: "MindLine trans+ has helped change my life"

MindLine Trans + is a national helpline, people can call us from anywhere in the UK. This service is operated on a self-referral, anonymous basis, we do not record or take details and all the volunteers remain anonymous. 

Speaking to one of our volunteer listeners, a transwoman herself, revealed many of the reasons the trans helpline is needed 

 1583245375_86272422_3137725199786525_3072703106312568832_o.jpg“The inability of mainstream mental and physical health services to assist due to a lack of time, resources, and the need to assess patients can make them a ‘un-Trans-friendly’ place to turn.  Because we are an independent and anonymous, people at the beginning of their journeys feel able to discuss their identity without the fear of being assessed against criteria. We provide space and time to talk about their feelings. I have largely been taking the calls of those that have already transitioned and need mental health support. Some people face prejudice from colleagues. Some become cut off from their family, spouses or partners, and, in particular, children. It’s not uncommon to hear people say their parents won’t accept them because ‘we had a son and we don’t want a daughter".

The MindLine Trans+ provides a safe place for people to talk about feelings confidentially. Our listeners will try understand the multitude of feelings and concerns that may be going on. Our callers are there to listen and offer support.

MindLine Trans+ is a confidential emotional, mental health support helpline for people who identify as transgender and non-binary, but it also supports family members and friends and provides signposting to other services and resources. 


1583316924_capture_4.pngAnonymous caller: "I felt that the line is a brilliant resource for me and my son to use again in the future"

Calls can last up to 30 minutes per evening. This allows the volunteers to really listen carefully and it also allows us to support as many people as possible. We have volunteers with lived experience of Trans+ or are Allies responding to calls as often as possible. Our MindLine Trans+ is currently open 2 evenings a week Mondays and Fridays from 8 pm to midnight. call us on 0300 330 5468



"Anonymous caller: ‘The Trans Line is invaluable"

 We need your help to extend our UK Wide service from 2 to 3 nights a week. This will help us to reach people in hard to reach areas. Part of the funding will help the training and support of call handlers by staff. Another expense we anticipate this funding will cover is the publicity of the service in rural areas and the coordination this will involve.



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