Safe & Settled Southampton - advice and advocacy

by Citizens Advice Southampton in Southampton, England, United Kingdom

We did it
On 25th February 2021 we successfully raised £2,264 ( + est. £148.75 Gift Aid ) with 56 supporters in 183 days

To provide specialist advice and advocacy to those at risk of homelessness due to COVID-19 and help Southampton families stay in their homes

by Citizens Advice Southampton in Southampton, England, United Kingdom

 New stretch target

Our stretch target will enable us to to extend the specialist housing service to more days per week, allowing us to help even more people.

We all need a safe and secure home.1598440560_home_heritageblue.png

The past few months have been a difficult time for many of us, but they have been particularly challenging for people who are renting their homes. Giving up work to care for a loved one, being furloughed, a reduction in hours or losing your job – all these can leave people struggling to pay the rent. At least 1 in 8 renters are already behind on their rent because of coronavirus, with a further 23% expected to fall behind. In Southampton – a city with a higher proportion of private tenants – this means up to 9,000 households could be at risk. Losing your home is unimaginable at the best of times but even more so during the crisis.

1598440697_keys_heritageblue.pngWith your help we can provide dedicated practical support to help anyone facing a housing crisis to stay in their own homes . We wish to recruit an additional paid member of staff as a specialist housing and debt adviser. They will act as a dedicated, personal champion giving advice and hands-on practical support to help people negotiate with their landlord, increase their income, understand their options and take control and so much more. This dedicated support could be the difference that keeps people in their homes - safe and settled.

With this additional dedicated adviser, we believe we will be able to support over 600 more tenants in Southampton to stay in their homes. Why? Because we'll be able to go that extra mile and provide practical, dedicated hands-on support every step of the way, acting as a personal champion to understand what rights and protection people are entitled to.

1598452845_dialogue_heritageblue.pngDave’s story. Dave (not his real name) is renting his home. He was made redundant due to the coronavirus crisis. He’s struggling. He’s been unable to pay his rent for the last three months and fears eviction in a few weeks’ time. He can’t afford his electricity bill and is relying on the local food bank. 

Our specialist housing adviser would be able to help Dave, and others like him, with dedicated, hands-on support every step of the way. They would help him to make a benefits application, speak to his landlord to negotiate paying off the rent arrears, and agree a repayment plan with the utility companies.

For Dave and others who find themselves in this worrying situation, having access to a Citizens Advice specialist housing adviser at such a difficult time would make all the difference. It would help them regain control, take the pressure off and enable them to get back on their feet. It could even help keep families together.

Help us to keep Southampton's residents safe and settled in their own homes. Hundreds of tenants across Southampton are in a similar position to Dave. You can help them by supporting our campaign to fund this dedicated, specialist role. Thank you for whatever donation you can afford to give during these difficult times. Every pound will help us to help them.



This project offers rewards in return for your donation.

£150 or more

0 of 10 claimed

Business Donation

Businesses and organisations donating £150 or more can choose to receive training for staff on “Becoming an advice champion”. This session, delivered online by our advice experts, will help your staff to identify where a customer might need extra help, and who to signpost to for the right support. The training will help you demonstrate that you’re doing everything you can to help your customers during this challenging time.

£25 or more


We’ll share a public thank you on a dedicated donor page on our website, if you wish. We’ll also share publicly on social media, and in our annual review – great PR for your business.

£500 or more

0 of 4 claimed

Employee Assistance Support

For any company donating £500 or above we will provide your employees with a workplace advice service ( either by phone or at pre agreed times, locations and for agreed numbers). This will help you to support your people at a challenging time and whose personal circumstances have changed or are about to change.

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