Location

• Thu 1 May 2025, 12:30pm-5:00pm

1 position available

Wheelchair accessible

We rescue good, surplus food from the food industry that cannot be sold and would otherwise go to waste. This is high-quality and nutritious, including a high proportion of fresh fruit and vegetables, baked goods, salads, meat, and fish. We collect or receive food from over 539 suppliers, including supermarkets, wholesalers, farms, restaurants, and delis.

We then sort and then deliver this food to almost 1000 front-line community organisations, primary schools and holiday programmes in London. That way, food that would have gone to waste is reaching vulnerable people, homeless, people with mental health or those who simply cannot afford to buy regular, healthy food. 

Dependent on operational needs you will either be in our kitchen, warehouse, or co-driving.

Kitchen:  You will spend your shift helping to prep ingredients, portion and package meals. The food used in our kitchen may have gone to landfill, which is a huge environmental problem. Instead, our kitchen team repurpose the food in to nutritious and delicious meals which are given to charities, primary schools, and community organisations across London. 

Warehouse: You may also be helping out in our warehouse, helping to sort, organise and pack food that is donated by our supply partners, and organising deliveries for the community organisation we support.

Co-driving: Help our drivers deliver the food we rescue, pack, and cook to community organisations in London, including charities and schools, to support people in need of food relief. Please note this role is only available based on operational needs on the day. Let us know if you are interested!

We're grateful for anyone who would like to help us in our mission! Our volunteers enjoy getting involved with food rescue and redistribution, teambuilding, meeting other like minded people, and making a difference in their communities. You'll also learn about the logistics of food redistribution, the environmental impact, and how community organisations are responding to the cost of living crisis.

Every hour of time donated equates to 200 meals for Londoners. Every single volunteer supporting at Felix's is essential to this operation and we cannot achieve our goal of distributing even more meals without you.

If you haven’t volunteered with us already, please make sure that you complete the following training: 

Health & Safety Videos: https://thefelixproject.org/corp-volunteer-local-videos

Food Safety Presentation: https://tinyurl.com/ycx2wa4t

Your Kitchen training will be sent in a separate email from IHASCO – please look out for this. Please allow an hour to complete the training.

Do make sure that you bring a pair of socks to wear with the shoes you’ll be given for your shift and long trousers. If you have your own S2 grade steel toe capped boots, please bring them along! Otherwise, there is nothing specific you need to wear. Layers are a good idea as you may be working in a chiller, but equally may be outside!  

We will be giving you very fashionable hairnets in the kitchen! If you’d like to avoid this (and save on a huge amount of plastic), please bring your own hat with you.

Jewellery is not permitted in the kitchen which means no watches, decorative rings or dangly earrings. Necklaces should be tucked away and wedding band/significant rings should be taped up with a blue plaster.

Address: Unit 12 & 14 Thomas Road Industrial Estate, Poplar, E14 7BN.

Tel: 0203 034 4360

Getting to us

Tube: Mile End: 15 minute walk OR take 277/D7/D6 bus and get off at Pixley St (Stop WP), opposite Lidl.

DLR:

• Westferry (15 minute walk OR 277/D7 bus and get off at Pixley St (Stop WQ), next to Lidl.

• Limehouse (17 minute walk)

By bike: We have a fence to lock bikes to outside our depot.

By car: There is no parking onsite, and limited parking on surrounding streets. We strongly suggest using public transport

Refreshments

Our volunteer kitchen is fully stocked with tea, coffee, snacks, and food that you are more than welcome to help yourself to. We are trying to reduce all single use packaging from the kitchen and canteen, so it would be fantastic if you could bring your own water bottle.

Lockers

We have lockers available for you to leave your belongings, however you will need to bring a padlock if you want to securely close them.

Toilets

There are bathrooms near the canteen on the warehouse side, and upstairs on the kitchen side

There is step free access throughout the site. In order to help us keep you healthy and safe while volunteering, please let us know of anything that could affect the tasks you can undertake or the support you might need. This could include medical conditions, pregnancy, additional support needs and so on. We will share this with relevant team members, but let us know if you'd like them to keep this confidential.

You should have been free from sickness, diarrhoea, cold, flu, skin lesions, and food poisoning for at least 24 hours before volunteering with us, as you will be handling food. 

Dependent on operational needs you will either be in our kitchen, warehouse, or co-driving.

Late arrival may result in you not being able to volunteer

Sadly, in recently months we have has experienced several groups of corporate volunteers arriving in far lower numbers than were expected, the impact of this is less food was rescued and less people were fed. It is imperative to our operation that your company stays committed to the number of people you book onto a shift, filling gaps that you know are being created so the operation is not shorthanded. 

We politely ask if you know you will not be able to attend, and you are not able to fill your gap, that you give us as much notice as possible.

VISITOR SITE RULES

Procedure

1. On arrival you must sign in the visitor E-signing portal in our reception area and take a visitors’ Hi-Viz vest. You will be required to always wear your visitors’ Hi-Viz vest. If you feel that you may require assistance during an evacuation of the building, please advise your host, so that arrangements can be made to assist with your evacuation.

2. Where the reception area is unmanned, you may be required to use buzzers and/ or telephones to communicate your presence and inform your host that you have arrived on site.

3. Subject to the purpose of the visit, visitors may be required to wear the items of Personal Protective Equipment (PPE) as listed on site signage and/ or instruction.

4. When departing from the site you will need to sign out and return your visitor’ hi viz vest to reception area.

Additional Information

• On discovery of a fire, sound the alarm by breaking the glass at your nearest call point, then immediately proceed to the fire assembly point. Never use lifts as your fire escape route and never stop to collect belongings.

• Visitors must be accompanied at all times & must not walk around site the unaccompanied.

• Visitors will only be allowed to smoke in designated smoking area (where available).

• Visitors will not be allowed to walk around site without the specified Personal Protective Equipment (PPE).

• Visitors will not be allowed to use any plant, vehicles and/ or equipment when on site (unless they are on site as an approved contractor).

• For a medical emergency seek assistance from your host. The Felix Project has a number of trained first aiders on site, and medical facilities are available as required. All accidents & illness relating to the workplace must be recorded in the accident book.

• Security- Please always keep all personal belongings with you whilst on site. Items left inside the building or in vehicles are at your own risk.

• Fork-Lift trucks operating at this site - Pedestrians must remain within the walkways at all times