£1,422

£4,000 target 12 days left
35% 32 supporters
Support
Flexible funding – this project will receive all pledges made by 16th December 2020 at 11:59pm

Our project aims to improve our Volunteer Drivers Service with new technology to aid our passengers, volunteer drivers and admin support.

by HMR Circle Volunteer Drivers Service in Rochdale, England, United Kingdom

Who we are!1600093859_screenshot_2018-03-02_08.30.15.png

The Volunteer Drivers Service  is part of Heywood, Middleton & Rochdale Circle, a social enterprise which works to reduce social isolation amongst older people.

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The Volunteer Drivers Service does exactly what is says on the tin, DBS Checked and vetted volunteers drive as a service, taking older people and vulnerable adults who can't or struggle to use public transport to hospital and doctors appointments, shopping and social events. Pre-Covid the service completed around 1500 trips every month.

Here is a film ITV's Granada Reports made about the HMR Circle Volunteer Drivers Service 

Post Covid we have had to repurpose the service to support the local Covid Response Centres by collecting and delivering prescriptions, doing emergency shopping runs, delivering vital PPE to doctors and care settings, as well as distributing craft packs to help keep older people entertained and stimulated during lockdown.

We have recently been able to reintroduce passenger transport as hospital appointments are reactivated. 

Our idea

We have worked hard to develop our Customer Relationship Management (CRM) System to be as efficient as possible. but to take the service onto the next level we need to progress to a 'Ride Hailing' system along the lines of what companies such as Uber, Grab, Yandex use.

We must use technology to help the most vulnerable in our society.

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The cornerstone of the service is the health, wellbeing and safety of our passengers and volunteers.  One of the issues flagged up is a proportion of the people who access the HMR Circle Volunteer Drivers Service have short term memory issues or conditions such as low level dementia. By using a 'Ride Hailing' app the passenger can see what sort of car they will be driving in, who the driver is and a portion of the number plate.

The passenger will also be able  to see how far away the car is from picking them up. This will be a huge aid as a large number of the passengers are anxious before a hospital visit and can be very concerned if they think the Volunteer Driver is going to be late.

Even if the passenger doesn't have a smartphone a simple call to the office and the Volunteer Drivers Service admin team and have a quick look at the system to check the location of the 'car' and advise the passenger accordingly.

On the flip side a venue or a concerned relative may call asking if a passenger is nearby. This new system will allow us to help with this information, whilst remaining fully GDPR compliant.

Currently our service requires 4 working days notice to book a journey. With a 'Rail Hailing' app we could introduce an on demand responsive service to deal with late appointment changes, emergency prescription collection or simply a surprise social event. As well as an on demand service it will mean passenger can future book trips 24/7 instead of at present when it is only during office hours.

We have sourced the software and training required to take the 'VDS' to the next level, future proof what we do, give the best possible service to the Members and support our amazing Volunteer Drivers.

Please support our campaign and help develop our International Reputation

HMR Circle Volunteer Drivers Service

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Rewards

This project offers rewards in return for your donation.

£60 or more

0 of 50 claimed

£60 Reward

For pledges of £60 or over supporters will get an honorary online Membership of HMR Circle with an optional sign up to Circuit our eNewsletter, a HMR Circle/Volunteer Drivers Service branded lanyard and a HMR Circle metal pin badge and a 12 month subscription to the monthly postal HMR Circle Newsletter/events calendar and Boredom Buster posted to your door

£20 or more

£20 Reward

For a £20 donation you can become an honorary online member of HMR Circle with an optional sign up to Circuit our eNewsletter

£30 or more

2 of 100 claimed

£30 Reward

For pledges of between £21-£30 people will receive an honorary Online Membership with an optional sign up to Circuit our eNewsletter and a HMR Circle/Volunteer Drivers Service branded lanyard.

£40 or more

0 of 50 claimed

£40 Reward

For donations of £31-£59 supporters will get an honorary online Membership of HMR Circle with an optional sign up to Circuit our eNewsletter, a HMR Circle/Volunteer Drivers Service branded lanyard and a HMR Circle metal pin badge


Let's make 'Volunteer Driver Service Dashboard' happen

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