Frequently Asked Questions (FAQs)

What kind of projects can win funding from the Aviva Community Fund?

We believe good projects come in all shapes and sizes. That’s why we’re happy to give all kinds of projects – both large and small – a share of the funding.

The Aviva Community Fund will support over 600 projects across four different funding levels and three categories, giving awards to communities throughout the UK.

We want you to enter a project for your community and tell us what a difference these much-needed funds could make. Your project must be associated with a local community organisation or charity, but you don’t need to work for them.

Get enough votes from friends, family and supporters in your community and your project could reach the finals, where a judging panel will award the funds.

What are the funding levels for the Aviva Community Fund?

To suit projects of different sizes, you can apply for one of four levels of funding:

  • Up to £1,000
  • Up to £5,000
  • Up to £10,000
  • Up to £25,000.
Who can submit a project?

The Aviva Community Fund is open to everyone, whether you have a connection with Aviva or not. We welcome project submissions from the general public as well as Aviva customers, employees or insurance brokers (whether associated with Aviva or not).

To submit a project, we have certain eligibility criteria which you must fulfil:

•  You must live in England, Scotland, Wales or Northern Ireland, and your project must operate and benefit those in the UK

•  Your project needs to have been in existence for at least 6 months before the date of submission

•  You must have a bank account in the name of the organisation for which you are applying, and have documentation to prove this at our request

•  Your organisation must have an average annual total gross income of less than £100,000 (If entered into the £1,000 Award level); or have an average annual total gross income of less than £1,000,000 (if entered into the £5,000, £10,000 or £25,000 Award level) over the previous three years

•  You must be over the age of 13 to submit your project

•  You must be a not-for-profit or charity organisation

For more information on eligibility, please read our terms and conditions.

What makes a good entry?

Find out if your project is right for the Aviva Community Fund by asking yourself these key questions:

Is it based in the UK?

We’ll only fund projects within communities in the United Kingdom.

Is it action-oriented?

Your project should ‘create’, ‘make’, ‘change’, ‘buy’ or otherwise be intended for the greater good of the community.

Can you deliver it with the requested funding alone?

Ideally, it should be possible to deliver the project you enter completely with the funds you’re applying for.

We have four levels of funding for projects:

  • up to £1,000
  • up to £5,000
  • up to £10,000
  • up to £25,000

Is it going to be well underway by the end of 2019?

Your project should be complete or well under way before 31 December 2019.

What are the categories for the 2018 Aviva Community Fund?

In 2018, we’re offering funding in these categories:

Health and Wellbeing

Our Health and Wellbeing category aims to help people take control of their physical and mental health. It’s open to people of all ages and situations. Projects within this category should aim to make people feel better on a number of levels, improving physical, mental and emotional health and boosting social interaction. This includes those caring for others and those that need care.


Our Environment category is for community projects trying to improve their natural surroundings.We’re looking for projects that will make a positive change to the local area. That could be anything from improving sustainability to regenerating community areas to creating more natural habitats for wildlife. Whatever your project, if you’re trying to make sure the next generation has a better environment to enjoy, we want to hear from you.

Skills for Life

Our Skills for Life category aims to help communities and individuals improve their lives by learning useful new skills, particularly financial literacy and digital skills. As we live in an increasingly complex world, many people can begin to feel isolated left behind if they don’t have the opportunity to develop skills to make their lives easier or more fulfilling. Community projects in this category can help people of all ages and backgrounds – from school children to groups for older people.

Why do you only support charities with an annual income of under £1m?

Our research shows lack of funding is a fundamental threat to local charities and groups. A fifth (20%) of local groups, charities and organisations fear for their future due to lack of funding.

Many of these organisations rely completely on volunteers. But without enough money, many vital local support services and community-based programmes will have to close.

The Aviva Community Fund aims to provide over 500 charities and community groups with financial support. On top of that, our online toolkit will also give these groups the resources they need to raise their profile and get more funding in the future.

Do we have to be a registered charity to apply?

No, you don’t have to be a registered charity to enter.

The Aviva Community Fund is open to any not–for-profit organisation whose goal is to help improve the community it serves. This includes sports clubs, youth centres, Cubs, Brownies and Scouts as well as programmes run by volunteers.

Can you apply for running costs or just for specific things?

You can apply for funds to cover running costs (including staff costs) as well as specific items. All you need to do is make sure your entry explains how the funding will benefit your organisation and the local community.

If we win, when will we get the money?

We’ll send winners their funding by BACS payment within six weeks of us announcing the winners as long as we’ve completed the due diligence on your organisation.

If you’re a successful in the up to £1,000 category, you’ll get the money you’ve asked for within six weeks of us announcing the first round of winners on 24 January 2019 as long as we’ve carried out our due diligence, and regardless of when your project was confirmed as successful.

For all other funding levels, our panels of judges will review the finalists’ entries to decide which ones will get the funding, and all payments will be subject to completion of our due diligence requirements.

What is due diligence and what will I need to provide?

We're working with Charities Trust to run the Aviva Community Fund. If your project reaches the finals, or we’re making any kind of payment to you, then Charities Trust will ask you to answer some basic due diligence questions about the organisation that will receive the money.


You can find copies of the due diligence forms here:

For awards of £1,000 or less these are the requirements (PDF 193KB)
For awards of over £1,000 these are the requirements (PDF 207KB)

We will carry out due diligence on every organisation that wins funding.


What are the Customer and Employee Awards?

The first 1000 projects that are entered by an Aviva customer and the first 1000 projects that are entered by an Aviva employee,  and do not win any other award or funding, will automatically receive £200 for their project subject to due diligence. If an Aviva customer or employee submits more than one project, they will need to choose one project only to benefit from the Customer and Employee award. For more information on how to qualify for the Customer and Employee Awards, please see the terms and conditions.


I want to find out more, volunteer for or get involved in a project. How do I get in touch with the organisation?

If an organisation is happy for you to contact them, they will list their contact details on their project page. Alternatively, you could try searching for them on the internet.

I want to speak to someone about the Aviva Community Fund – who can I call?

If you have a query, you can contact our helpline on 0151 284 1018 (from 9 am to 5 pm, Monday to Friday). Outside of those hours, please email us at

When can I submit my project?

You can submit your project as soon as the Aviva Community Fund launches on 11 September by completing our online entry form. You have until noon on 9 October 2018 to submit a project. Any projects submitted after this time will not be accepted into the Aviva Community Fund.

We recommend that you discuss your submission with the organisation or charity early on - they may be able to help prepare the entry.

Can I save the submission form while I'm working on it?

Yes. You can save your project entry while you complete the submission form, so you don’t have to do it all in one go. You can find your saved projects in the My Projects tab after you’ve logged in.

You will be able to preview how your project will appear on the site when live. However, once you’ve submitted your project, you can’t edit it. So please make sure your entry is as good as it can be before clicking that button.

If you have any queries about your submitted project, please email us at or call the helpline on 0151 284 1018

Can I submit an entry for the same project as someone else?
No. We’ll only accept one entry for each project.

Can I submit more than one project?

Yes, you can submit more than one project as long as they are different.

How do I upload a video to YouTube?
  1. Sign in to YouTube. If you don’t have a YouTube account, you can easily set one up following this link:
  2. Click the upload button at the top of the page. Before you start uploading the video, you can choose the video privacy settings.
  3. Select the video you'd like to upload from your computer or smartphone.
  4. As the video is uploading, you can edit both the basic information and the advanced settings of the video and decide if you want to notify subscribers.
  5. Click publish to finish uploading a public video to YouTube.
  6. If you haven’t clicked publish, other people won't be able to see your video. You can always publish your video at a later time in your Video Manager.
My project could be entered into more than one category. Which one should I choose?

It’s up to you to choose which category to enter your project into.

You might want to consider what other projects could be in the categories to help you decide. You’ll find a brief description of the types of projects we expect to see in each category in our  submission guide

Can you tell me how many projects have been entered so far in each category, funding level or income band?

No, we won’t be sharing this kind of information. We want to make sure all project submitters have the same information available to them whether they enter on the first day of the submission window or the last.

I’ve made a mistake in the entry I’ve submitted and I need to change it. What should I do?

Once you’ve submitted a project, we won’t change any of the information unless it is factually incorrect or we need to remove images you’ve attached in error.

Because of this, please make sure you check your entry carefully before submitting.

If you need to report an error and request a change, please email

What happens after I submit my project?

Our team of moderators will review your entry to make sure it meets the eligibility requirements. 

This could take up to three working days. It may take longer towards the end of the submission window or if we need to get agreement from the supporting organisations.

Once we’ve approved your project, we’ll send you an email to let you know. You also receive a unique URL to view your project on 22 October 2018. If we don’t approve your project during moderation, we’ll contact you to let you know why.

Read our eligibility criteria.

What are the broker-submitted awards?

We have separate awards for projects submitted by brokers. The same categories, income bands and funding levels apply for the broker awards. The only difference is that an insurance broker must submit the projects.

Can I get an insurance broker to support my idea after I’ve submitted it?

No. To qualify for the broker awards, a broker has to submit the project in the first place, and have indicated on their registration that they are a broker which may include providing their credentials.

Do I have to be a broker that does business with Aviva?

No. Any insurance brokers can submit a project and qualify for the additional awards.

Can I enter my project twice for the general awards and the broker awards?

No. You can only enter a project once. Duplicate projects will be removed.

How can I promote my project?

There are lots of ways you can promote your project.

  • Get in touch with friends, family and other supporters and ask them to register and vote.
  • Use Facebook, Twitter, community events, the local press and any other way you can get attention.
  • Encourage your supporters to spread the word too.

It’s worth checking with the organisation leading the project that they are happy for you to promote the project in this way.

When can I vote?

You can vote at any time during the voting phase, which runs from 9 am on 23 October to midday on 20 November 2018.

Who can vote?

Anyone over the age of 13 who lives in the UK, has a UK IP address and registers with a unique email address on the Aviva Community Fund website can vote for projects during the voting phase of the awards.Please read our terms and conditions for full details.

How do I vote for a project?
Once you’ve registered on the Aviva Community Fund website, all you need to do is click on the ‘Vote’ button for any project you want to support. Each registered user gets 10 votes they can use however they like at any time.

Once you have placed your votes, they cannot be removed so choose wisely!

How does the voting work?

For your project to reach the finals and be in with a chance of receiving the funding, you need to get as many votes as possible.

£1,000 funding level

 After voting closes, the 400 projects with the most votes across all categories will get the funding they applied for.

In the broker awards, the 30 projects with the most votes across all categories will get the funding they applied for.

In both of these instances, the projects must pass our due diligence checks to receive the money. If they don’t pass the checks, we’ll have to turn down the application. If this happens, we’ll give the funding to the project with the highest votes that didn’t make the finals as long as they pass the checks.

£5,000 and above funding levels

At the other funding levels, the projects with the most votes will reach the Finals. There, our panel of judges will decide which projects will receive funding. The number of votes received will only secure a project a place in the finals, it will not guarantee a winner’s position.

Once voting opens on 23 October, we suggest you share your project page with as many friends, family and community supporters as possible to ask them to vote for your project.

If I have submitted a project, can I vote for it?

Yes, you can! And you have 10 votes to help bump up your project’s tally.

How many projects can I vote for?

You can support as many projects as you like with your 10 votes. Spread them around or use them all to support one project – it’s your choice. But use them wisely. Once you use a vote, you can’t take it back.

Can I see what position we are in the votes?

We don’t have a league table of where projects are within their category, funding level or income band. However, you can see the amount of votes any project has at that moment in time on their individual project page.

We encourage you to keep promoting your entry and acquiring as many votes as possible right to the close of the voting period. This will give you the best possible chance of becoming a finalist.

I want to change who I voted for. How do I do that?

Sorry, but once you cast your votes, you can’t change them, so use them wisely!

Can I vote by email, phone or post?

No, sorry, we can only accept votes through the website.

Can you disqualify votes?

We can disqualify any votes we consider to be fraudulent or contrary to the terms and conditions. We don’t allow proxy voting and may disqualify any proxy votes at our discretion. We will only accept votes from a UK IP address. Any votes that have been cast outside of the UK, will be removed as invalid.

Who are the judges?

Our judging panels will be made up of a wide variety of impartial judges. These could be: 

  • employees
  • customers
  • brokers
  • representatives from the trade press
  • our outreach partners, and
  • others who have supported the Aviva Community Fund campaign.
What are the judges looking for?

Our judging panel will judge the entries asking for up to £5,000, £10,000 and £25,000 using these criteria:

  • Impact (40% weighting)
  • Longevity and sustainability (35% weighting)
  • Likelihood of success (10% weighting)
  • Submission (10% weighting)
  • Originality (5% weighting)

Number of votes alone is not enough to secure funding. 
We’ll announce the judges' results between 24 January and 5 March 2019 depending on category.

What information will I have to provide to the judges?

If you are successful in becoming a finalist, we’ll ask you to answer five extra questions for the judges. You can find these in the terms and conditions.

Can I delete my profile?

Yes. You can delete your profile at any time by contacting us at Please be aware that any projects you have submitted may also be deleted.

I am having problems registering

You will need a unique email address to register on the Aviva Community Fund site. If you still need some help please call 0800 096 3409.

I am having problems submitting my project

Make sure you’ve filled in all the required fields.

If you’re still having problems, call our helpline on 0151 284 1018 (from 9 am to 5 pm, Monday to Friday). Alternatively, you can email us at and describe the issue. We’ll get back to you as quickly as we can.

I am having problems logging in

If you haven’t received a confirmation email from us and followed the instructions in it, you're not registered yet. If you can't find the email, trying checking your spam/junk folder.

If you’ve followed the link from your confirmation email to verify your registration and are still having problems logging in, click on ‘Forgot password’ and follow the instructions to reset your password.

The site isn’t loading properly

We’ve designed the Aviva Community Fund website to use up-to-date web browsers such as Chrome 44, Firefox 54, Safari 10 and Internet Explorer 11.

While we’ve tried to make sure the site functions properly on older web browsers, you may experience some limitations. If you are having problems using the site, please make sure your browser is up to date.

How do I make a complaint?

If you’re unhappy with your experience using the Aviva Community Fund then please email us directly at with a description of what’s gone wrong. We aim to respond within a couple of working days and hope to be able to resolve any issues for you.